FAQs

How do I place an order?

You can place an order in one of two ways:

Order Online: Visit our online store, find the specs you need, and easily add them to your cart to complete your order directly online.
Order via Email: If you prefer personalized assistance, you can email us at sales@timbermasters.ca. One of our team members will chat with you about your project and provide you with a quote. We will guide you through the ordering process and help you with any questions you may have.

What is a timber frame home?

A timber frame home is a type of construction where the main framework is built using heavy timber posts and beams. The frame is typically exposed inside the home, giving it a rustic and natural aesthetic. Timber frame homes are known for their durability, energy efficiency, and timeless design.

What are the benefits of building with timber frames?

Timber frame homes offer numerous benefits including:

Strength and Durability: Timber frames are known for their stability and longevity.
Energy Efficiency: Proper insulation and the natural properties of wood can help regulate temperature.
Aesthetic Appeal: The exposed wood creates a warm and inviting atmosphere with plenty of character.
Sustainability: Wood is a renewable resource, and timber frame construction is eco-friendly when sourced responsibly.

Can I customize the design of my timber frame home?

Yes! One of the key advantages of timber frame construction is the flexibility in design. Whether you want a traditional, rustic look or a modern, open-plan space, we can help you create a design that meets your vision and needs.

Do you offer pre-designed timber frame kits?

Yes, we offer prefabricated timber frame kits that are pre-engineered and designed for easy assembly. These kits are an efficient and cost-effective way to build a timber frame home, while still allowing for some level of customization. Check out our pre-designed timber kits here.

How do I get started on added timber to my home?

To begin, simply contact us to schedule a consultation. We’ll discuss your vision, help with design options, and guide you through the entire process—from permits to final touches. Email us at sales@timbermasters.ca.

What wood species do you use?

Timber Masters specializes in Canadian Douglas Fir wood, known for its strength and durability. We can also special order Cedar upon request and offer Spruce for select solid exterior projects.

Why do you only use free of heart center wood?

Wood is a beautiful and timeless material, and its natural charm is something to be admired and appreciated. At Timber Masters, we are dedicated to bringing out the best in every piece of wood we work with, ensuring that its beauty lasts a lifetime. Our commitment to excellence begins with the quality of the wood itself, and is complemented by our expert finishing techniques and products.

The key to exceptional wood quality lies in the cut. While boxed heart timber is more economical and readily available, we exclusively use the highest-grade, carefully selected free of heart center cuts to ensure the best possible aesthetic and durability. By prioritizing these superior cuts, Timber Masters guarantees that your investment in wood will stand the test of time, both in appearance and performance.

Let us help you transform your space with the natural beauty of wood—crafted and finished to perfection.

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What is the longest wood length you carry?

We offer uninterrupted lengths up to 26FT. For projects that demand extended lengths, we use offset joints to seamlessly create longer beams. Additionally, we can use a 2-piece construction with Z or half lap scarf joints, allowing for unlimited overall lengths without compromising on stability or aesthetic quality.

Can I order a truss as hollow?

Yes, all of our trusses can be made as hollow or hybrid designs for added support. These options are often more cost-effective than solid trusses, depending on volume and texture, and are easy to install due to their lightweight nature. Best of all, they don’t require additional structural support. For custom designs, sizing, or hollow products, feel free to contact our team, and we’d be happy to assist you with your specific needs.

How long will it take for my order to be completed?

Our standard lead time for box beams and timber elements is typically 4-7 weeks after an order is placed, as we custom-make each piece to order. For larger orders or solid timber elements, the lead time is generally 6-10 weeks following order submission.

What is a stain treatment?

At Timber Masters, we’ve developed a proprietary range of colors that can’t be found anywhere else on the market. Our stains are a multi-step process that interacts with the wood's tannins, creating a stunning array of natural shades within the grain. Unlike traditional stains, our treatments absorb directly into the wood without leaving a "painted" finish, enhancing the wood's natural beauty.

We offer custom colors designed to match popular wood types like White Oak, Sequoia, Cedar, Aged Hickory, Weathered Barn Wood, and more. Note that while our Standard Stains are custom colors, they are not treatments like our exclusive wood solutions.

Where do you ship?

We ship anywhere in Canada and the USA.

How much does it cost for shipping?

Due to various factors such as weight, dimensions, and location, we do not provide a standard shipping guide. Shipping costs are determined by these variables. We offer delivery to business addresses, residential addresses, and local depots (if available in your area).

We recommend budgeting between $100-$1500 for shipping and $150-$350 for crating, depending on the size and nature of your order. Keep in mind that lighter items like box beams (which are hollow) are more cost-effective to ship compared to heavier, solid timber pieces, which may increase shipping costs.

If you are located in the Grande Prairie area we offer delivery.

Where is Timber Masters Located

We are located south of Grande Prairie, AB at 703047 RR 64 County of Grande Prairie No.1 T8W 5K1.